0

Terms & Conditions

Please read these terms carefully before using our services

Last Updated: March 29, 2026

Table of Contents

1. Introduction

Welcome to Pet's Heaven ("we," "our," "us"). These Terms and Conditions govern your use of our website located at petsheaven.in (the "Site") and our services, including but not limited to pet product purchases, clinic appointments, and related services.

By accessing or using our Site and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Acceptance of Terms

By using our Site, you confirm that:

  • You are at least 18 years of age or have parental/guardian consent;
  • You have the legal capacity to enter into a binding agreement;
  • All information you provide is accurate, complete, and current;
  • You will comply with all applicable laws and regulations.

3. Account Registration

To access certain features of our Site, you may be required to create an account. You agree to:

  • Provide accurate and complete information during registration;
  • Maintain the confidentiality of your account credentials;
  • Notify us immediately of any unauthorized use of your account;
  • Be solely responsible for all activities that occur under your account.
Account Security: We employ industry-standard security measures, but we cannot guarantee absolute security. You are responsible for maintaining strong passwords and protecting your account information.

4. Orders & Payments

When you place an order on our Site, you agree to:

  • Provide accurate payment information;
  • Pay all charges incurred, including applicable taxes and delivery fees;
  • Ensure that you are authorized to use the payment method provided;
  • Accept that orders are subject to availability and confirmation.

We accept the following payment methods:

  • Cash on Delivery (COD)
  • Credit/Debit Cards (Visa, Mastercard, RuPay)
  • Wallet Balance (for registered users)
  • UPI (Google Pay, PhonePe, Paytm)

5. Shipping & Delivery

We strive to deliver your orders promptly and efficiently. Please note:

  • Delivery is available in select areas. Please check pincode serviceability before ordering.
  • Estimated delivery times are provided for reference and may vary.
  • Free delivery is available on orders above ₹1000.
  • Delivery charges may apply based on order value and delivery location.
  • We are not liable for delays caused by unforeseen circumstances or third-party carriers.
Important: Please ensure someone is available to receive the delivery. Failed delivery attempts may result in order cancellation.

6. Returns & Refunds

We want you to be completely satisfied with your purchase. Our return policy includes:

  • Damaged/Defective Products: Please contact us within 48 hours of delivery with proof of damage.
  • Wrong Product: If you receive an incorrect item, we will arrange for a return and replacement.
  • Change of Mind: We currently do not accept returns for change of mind. Please choose carefully.
  • Refunds: Refunds for eligible returns will be processed to your original payment method or wallet within 7-10 business days.

For returns assistance, please contact our support team with your order details.

7. Pricing & Promotions

All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated. We reserve the right to:

  • Modify prices at any time without prior notice;
  • Offer promotional discounts and coupon codes subject to terms;
  • Limit quantities on promotional items;
  • Correct pricing errors if they occur.

8. User Content

When you post reviews, comments, or other content on our Site, you grant us a non-exclusive, royalty-free, perpetual license to use, modify, and display your content. You agree that:

  • Your content does not violate any third-party rights;
  • Your content is not defamatory, offensive, or illegal;
  • We may remove content that violates these terms.

9. Prohibited Activities

You agree not to engage in any of the following prohibited activities:

  • Using the Site for any unlawful purpose;
  • Attempting to interfere with or compromise the Site's security;
  • Uploading malicious code or viruses;
  • Scraping or data mining our content;
  • Impersonating another person or entity;
  • Engaging in fraudulent transactions.

10. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Limitation of Liability

To the maximum extent permitted by law, Pet's Heaven shall not be liable for:

  • Any indirect, incidental, or consequential damages;
  • Loss of profits, data, or business opportunities;
  • Damages arising from use or inability to use our services;
  • Third-party actions or content.

Our total liability shall not exceed the amount paid by you for the specific order giving rise to the claim.

12. Termination

We reserve the right to terminate or suspend your account and access to our services at our sole discretion, without notice, for conduct that violates these Terms or is harmful to other users or our business interests.

13. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in Bettiah, Bihar.

14. Changes to Terms

We may update these Terms and Conditions from time to time. The updated version will be posted on this page with the "Last Updated" date. Your continued use of our Site after any changes constitutes acceptance of the new terms.

15. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Thank you for choosing Pet's Heaven! We're committed to providing the best products and services for your furry friends. 🐾